Tuesday, May 29th

4:30pm – 8:30pm
Pre-Conference Reception & Dinner

Located at 16 Cottage Crescent in York, Dalvay By-the-Sea is a historic site hotel and restaurant nestled within the beautiful PEI National Park. Enjoy drinks and apps in the library in front of lit fireplaces, go for a beach walk and play lawn games (weather permitting). Three evening dinner specials to choose from. Need to pre-order in advance – charges are not included in conference registration. Confirm attendance and meal choice with Recreation PEI. Travel to Dalvay will leave the host hotel at 5:30pm, arrive at Dalvay around 6:00pm followed by a quick tour, appetizers and drinks from 6:30pm to 7:00pm and dinner will begin at 7:00pm. Travel back to the hotel will leave at 8:30pm.


Wednesday, May 30th

9:00am – 11:30am
Explore Charlottetown

Pick up one of several maps at the Registration desk and go exploring! Find out what the Confederation Trail, Victoria Park or Charlottetown’s downtown core have to offer!

9:00am – 12:30pm
Conference Registration

11:30am – 2:00pm
Luncheon with Wednesday Keynote
Building a Culture of Guest Service Excellence
– Neelay Bhatt, Vice President, PROS Consulting Inc.

The recreation sector is beginning to fall behind the curve in terms of building a sustainable culture that is driven by a strong customer focus. Many organizations lack the know-how or worse still, don’t have full buy-in from their staff in instituting change in all that they wish to do. This session will provide examples and strategies for making customer service a focus and an integral and lasting part of the organization’s culture.

When it comes to operating an agency, everyone states how important customer service is yet most do a poor or inconsistent job service their customers. Come unlock the secrets behind building a culture focused on exceeding your organization’s customer service. Using case studies, participants will see the impact poor customer service can have on an agency while learning how to build an organization that your customers and the community would want to associate with.

2:00pm – 2:30pm
Refreshment Break

2:30pm – 3:45pm
Session Series #1

a) From Initial Outrage to Outrageous Results: How a No-Fee Ice Rental Pilot got an Extension – Bill Schurman

The Town of Amherst is pleased to continue the No-Fee Youth Ice Rental Pilot Project into the 2017-18 ice season. Believed to be the first initiative of its kind in Nova Scotia, the project aims to increase participation, physical activity and affordability in youth programs such as Figure Skating, Minor Hockey and Public Skating by reducing barriers through reduced registration and user fees. In addition to sharing the initial outrages from the pilot project, Bill will share the outrageous results of the initiative as well as some experiences regarding bidding & attracting business to smaller venues including NHL Training Camps, National & International Events, Trade Shows and even the Memorial Cup.

b) Every Second Counts: Analyzing Your Emergency Action Plan for Best Victim Outcome – Kelly Martinez

This Lifesaving Society session will breakdown facilities’ Emergency Action Plans and evaluate their ability to quickly interrupt the drowning process and provide the best chance for the victim. By analyzing video footage of Emergency Action Plans, we will evaluate their effectiveness and the lifeguard team’s sense of urgency. With “4-6 minutes until the brain damage” as the timeline, we will find that most Emergency Action Plans are operating in the danger zone by the time staff are providing actual victim care.

c) Creating a National Trail Framework – Jane Murphy-McCulloch

Canada is a vast country that boasts nearly 300,000 km of recreational trails. Learn how your organization and/or community can assist in the development of Canada’s first National Trail Framework that will provide direction on the supply of federal resources to the development, maintenance and marketing of recreational trail and trail based activities. The framework will also ensure thoughtful integration with existing frameworks and policies. Through this session, delegates will have an opportunity to provide input and insight into the initial phase of the Framework development. Ensure that your voice is heard!

d) Identifying Trends for an Uncertain Future – Neelay Bhatt

As agencies continue to focus on the National Framework for Recreation’s five goals, this session will help them predict trends and plan for future shifts in an increasingly unpredictable time. Also, it will share insights for how to build an agency culture and mindset that can innovate and thrive in a changing landscape as parks and recreation agencies look to changes to their communities, policies, park and facility designs, financial sustainability, marketing and communications, partnerships, program delivery and innovation in general.

e) Accessibility Means Yes – John Rapp

Meeting governmental requirements for accessibility and inclusion are just the start. While most think it is about architecture, accessibility and inclusion begins and ends with attitude.

This session both prepares and challenges you to make an attitude shift for your facility, staff and clients to be ready.

5:30pm – 9:30pm
Trade Show & Dinner

With over 50 exhibits from across Atlantic Canada, the Trade Show will showcase and demonstrate the latest products, services, and market trends affecting recreation and facilities. The Trade Show, sponsored by CIMCO, will be held in the halls of the world-renowned Confederation Centre of the Arts. Mavor’s Bistro and Bar will cater the dinner portion of the event, which is sponsored by The Province of PEI – Tourism PEI Hosting Grant.

9:30pm – 11:30pm
Evening Social with Live Entertainment

As you exit the Trade Show through the side doors of the Confederation Centre you’ll step out onto the historic Victoria Row which hosts a variety of entertainment venues including the very popular John Brown Richmond Street Grille where our event will be hosted. Join your fellow delegates, conference organizers and trade show vendors for this evening networking event with drink specials and live entertainment. You’ll need to cover your own bar tab at this event.


Thursday, May 31st

7:00am – 8:30am
Explore Charlottetown

Pick up one of several maps at the Registration desk and go exploring! Find out what the Confederation Trail, Victoria Park or Charlottetown’s downtown core have to offer!

7:30am – 8:30am

Delegates can choose to explore the city for their choice of many breakfast options or eat on-site at The Chamber’s Restaurant buffet or a la carte. Breakfast is not included in the registration price.

8:30am – 10:00am
Thursday Keynote
The Changing Landscape of Sponsorships and Facilities
– Brent Barootes, President & CEO, Partnership Group – Sponsorship Specialists

The marketplace has changed. Municipalities and venue operations need more revenue. Naming rights and sponsorship are key opportunities for such revenue in Atlantic Canada. This opening keynote will provide the landscape review nationally and specifically in Atlantic Canada of what is happening with facilities and why from a sponsorship perspective. It will investigate and highlight how this affects you today and in the future and why. It will provide insight into how you can put more operational dollars on the bottom line with minimal daily operational investment.

10:00am – 10:30am
Refreshment Break

10:30am – 11:45am
Session Series #2 (Round Table Discussions)

a) Aquatics Round Table – with Moderator, Angela Johnson

This is an excellent opportunity for members of the aquatics community to exchange ideas, concerns, tips and tricks, as well as examine several key issues affecting aquatic facilities in your region.  Learn from your peers, share information and discuss topics paramount to the aquatics industry. Topics will include creative programming, managing staff performance, making use of your facility during the day and more!

b) Arena Round Table – with Moderator, Jeremy Pierce

The Hot Stove Lounge was a Hockey Night in Canada tradition where the great minds of the hockey world got together to talk about what was happening around the league. This session will do much the same as it will be an open forum for the great arena minds to share and learn from each other about what is happening in the arena industry today. Energy, insurance, minor hockey issues, staff training, risk management, liability, rental rates, and much more will be discussed.

c) Programming Round Table – with Moderator, Dawn Sharpe

Join the discussion with Recreation Practitioners from across Atlantic Canada about new trends, exciting experience and opportunities as well as hear what other participants are engaging in all across the provinces. Participants will also learn unique tools to start new programs that your communities will get excited about.

12:00pm – 1:15pm
Luncheon with Guest Presenter
– CJ Noble, Executive Director, Canadian Parks and Recreation Association (CPRA)

An update on the implementation of the Framework for Recreation. This will include highlights on initiatives and best practices at the national, provincial and community level. Her presentation will share the results of a National Survey on the Framework for Recreation including a focus on the results specific to the Atlantic region. In addition, CJ will present the details of an Organizational Audit Tool that is being launched in 2018 for communities and organization to benchmark and track their own progress on the Framework goals.

1:30pm – 2:45pm
Session Series #3

a) The Good, Bad and Ugly of the Arena Industry – Dave Loverock

A photo based presentation that is an overview of the North American arena industry with a serious tone on safety and a lighter side of the ice making experience. With over 30 years of experience in the ice making and painting industry, Dave will share stories and insight into what works and what doesn’t work in the field of ice painting and maintenance.

b) An International Review of Lifeguard/Hot Tub Lung Among Aquatics Staff – Milad Parpouchi

This Lifesaving Society session will present and share research and findings on the existing literature on lifeguard lung health. Discussions will include populations at risk, relevant frameworks and legislation, causal agents and symptoms and methods for risk assessment. Delegates will leave armed with information and recommendations on addressing lifeguard lung health.

c) From Concrete to Treetop, the Development of an Inclusive Playground – Ashley King, Lynn Fairweather and Gloria LeBlanc

Mill Cove Nursing Home is not your typical nursing home setting. While they have space for 30 aging clients, they also have 35 individuals who have had developmental delays since birth. In 2015, after building a beautiful new nursing home, they embarked on the journey of building their space to provide fun and sensory stimulation to all their clients. They will recount the process they followed, the roadblocks they hit, and will share the successes of having a truly person-centred environment for those they care for.

d) Aligning Strategic Planning Efforts with Identified Needs – Neelay Bhatt

Too often community needs are skewed by vocal, special interest groups. Alternately, even when agencies identify community needs, they often struggle to establish priorities based on a consistent approach and philosophy. This session will provide agencies variety of ways to identify community needs and a defensible process to establish organizational priorities.

e) Inclusive Recreation in a Multi-Cultural Setting – Nancy Clement and Brad Murray

Included in this session will be basic knowledge on cultural competency, followed up by detailed experiences on how to create recreation settings with a cross-cultural community. The presenter will also include examples on the challenges that you need to keep in mind when creating recreation programming that will include newcomers.

3:00pm – 3:30pm
Refreshment Break

3:30pm – 5:00pm
Wellness Activities & Facility Tours

a) Guided Walk (around Downtown Charlottetown)

Go for a leisurely stroll around the downtown core of Charlottetown. A staff member from the City of Charlottetown will accompany you to point out tourist attractions, historical sites and answer any questions you may have.

b) Dance Pl3Y Wellness Activity Session (on-site)

Get your sweat on with DANCEPL3Y – the world leader in developing physical literacy through dance. This innovative and interactive dance fitness program features simple moves and routines inspired by chart-topping music and popular dance styles including Club, House, Hip-Hop, Latin & more. DANCEPL3Y promotes positive mental health through the ‘Three Rules of PL3Y’: Be Positive, Be Fun, Be Yourself.

c) Bowling (at Murphy’s Community Centre)

Take a short walk to Murphy’s Community Centre (200 Richmond St.) and visit PEI’s largest bowling facility with 14 lanes of five pin bowling excitement awaiting you. ‘The Alley’, located next to the Bowling Lanes, is the licensed lounge allowing adult bowlers to enjoy refreshments after the game and sports on the Big Screens. The Alley bar and kitchen opens at 4:00pm.

d) Facility Tours (transportation provided)

Transportation will be provided as you’ll board the tour bus to visit some of the great recreation facilities Charlottetown has to offer. Locations include; Victoria Park’s boardwalk, cycling lanes, green spaces, playgrounds, ball fields and tennis courts; University of Prince Edward Island’s turf field and athletics venues; Bell Aliant Centre’s aquatics facility and double-ice pad arena.

6:00pm – 8:30pm
Signature Social & Dinner

Peake’s Quay Restaurant is located just a few feet from the Charlottetown Waterfront. The Restaurant has the largest outdoor patio on Prince Edward Island and overlooks the beautiful Quartermaster Marina and Confederation Landing Park. Here you’ll enjoy our signature sit-down dinner with menu choices for both surf and turf lovers as well as vegetarian/vegan options upon request. Stay for a fun filled night of entertainment and networking opportunities following the meal.


Friday, June 1st

7:00am – 8:30am
Explore Charlottetown

Pick up one of several maps at the Registration desk and go exploring! Find out what the Confederation Trail, Victoria Park or Charlottetown’s downtown core have to offer!

7:00am – 8:30am

Delegates can choose to explore the city for their choice of many breakfast options or eat on-site at The Chamber’s Restaurant buffet or a la carte. Breakfast is not included in the registration price. Remember that a brunch will be provided at 10:30am prior to Friday’s Keynote.

9:00am – 10:15am
Session Series #4

a) What Happened to my Budget/Lessons Learned in the Planning of Large Facility Developments (Panel Presentation) – Anna Sampson, Kate Friars, and Adam Clarkson

In today’s fast paced construction industry it is vital to stay on time and on budget with any given project. However, everyone ends up asking themselves the same question, “How do I stay on track?” This presentation will highlight some of the main concerns and influences surrounding the budget issue from both the Recreation Director and Architect’s point of view, allowing delegates to learn how to be better prepared for issues on future projects. The session will also take participants through the planning of a large recreation facility, highlight each stage of the planning process and will then travel through the facility design stages, (concept design, schematic design, design development, construction document and project tendering). You will explore the challenges, opportunities and lessons learned along the way. The session will provide a unique opportunity on Facility Development as panelists will offer insight through the lens of both a Recreation Director and the Architects.

b) The Power of Positive Communication – Brenda Robinson

As soon as we are born we begin to communicate. Does that mean it comes naturally? Some of it – yes – most of it – not! Learn more about listening, the power of feedback, questioning for results, creating a positive impression, matching verbal and non-verbal messages and the joy of “word power”! Take a look at your pouting skills and your ability to nag. Work on your strategies for giving direction and instruction. Practice your skills for giving and receiving praise, compliments, advice and criticism. Energize all your communication by focusing on positive ways to give and receive messages.

c) Eat Well, Play Well: Promoting Healthy Eating in Recreation Settings – Tara Werner and Michelle DeCourcey

Recreation settings are the cornerstones of our communities. They are gathering places and hubs for physical activity, recreation and sport that can positively impact well-being. Healthy and vibrant communities require settings that support both physical activity and healthy eating. Food and beverage sales are common in recreation facilities, making them well-positioned to promote both of these positive behaviours and become health-promoting environments for the children, families, adults and seniors that use them. Despite this potential, most of the foods and beverages being sold in recreation facilities are high in fat, sugar and sodium.

In 2017, a researcher hired by New Brunswick’s Healthy Eating in Recreation Settings Working Group conducted an audit of vending machines and food service venues in recreation facilities across the province. Learn about the alarming results of this environmental scan and work that’s being done to create positive change in this realm.

d) Key Learning Outcomes – Aquatic Incident Review – Gary Sanger

This Lifesaving Society session will review most recent aquatic incidents that have occurred in the communities throughout Canada. A variety of real life examples of incidents and interviews with lifeguarding personnel from a variety of aquatic settings will be reviewed. Outcomes from this review will be recommendations that aquatic leaders can consider safeguarding their facilities. Presentations will center around the implications and repercussions on aquatic facility operation and staff training. The session will focus on a review of the “Lessons Learned Workbook” which contains case descriptions, photographs and videos that will assist in the training of aquatic staff.

e) Integrated Approach to Greener Rinks – Ian B. Storey

This session will highlight the challenges for arena and multi-purpose facilities with increasing energy and capital expenses. Innovative and sustainable solutions will be discussed with a focus on how integration can deliver optimal results for environmental and financial savings. With our extensive experience in Rink Engineering and NHL’s Greener Rinks initiative, best practices will be shared to advance efficiencies in recreational facilities.

10:30am – 12:00pm
Brunch with Friday Keynote
The New Leader for the New World of Work – Recruiting, Retaining, Motivating and Managing Gen Y
– Brenda Robinson, President, The Robcan Group

What do we mean when we talk about the new leader? Why is the role of the leader in organizations, businesses and communities changing?

Some people lament the loss of traditional leaders. Is it actually a loss or is it just a sign of progress and change? The leaders of the past are exactly that – past.

New leaders must work with their people or employees. The old days of “working for” or “because the boss said so” are over! Just think of the old definition of leadership motivation. “Getting the right people, to do the right things, in the right way, at the right time”.

Now think about the new definition. “Getting the right people, to do the right things, in the right way, at the right time, because they want to”.